Terms of Service
Pay-Per-Call Advertising Network
Last Updated: [03-05-2026]
These Terms of Service (“Terms”) govern the use of the pay-per-call advertising services provided by [HomeCallConnect] (“Broker”, “Network”, “we”, or “us”).
By accessing or using our services, you (“Advertiser”, “Buyer”, or “you”) agree to be bound by these Terms.
1. Service Overview
Our platform provides pay-per-call marketing services that connect businesses with potential customers through inbound phone calls generated by our advertising and affiliate network.
Calls may be generated through various marketing channels including but not limited to:
• Search advertising
• Display advertising
• Social media marketing
• Affiliate publishers
• Online directories
The Network routes inbound calls to the phone number provided by the Advertiser using call tracking technology.
2. Definitions
Pay-Per-Call Services
Marketing services that generate inbound calls to Advertisers.
Qualified Call / Billable Call
A call that meets the qualification criteria defined by the Buyer.
Call Duration
The total length of the call measured from the moment the call connects to the Advertiser’s phone system.
Concurrency
The maximum number of simultaneous calls that the Advertiser can receive.
Insertion Order (IO)
Campaign parameters agreed between the Network and the Buyer including call pricing, targeting, hours of operation, concurrency limits, and other campaign settings.
3. Campaign Setup
Advertisers must provide the following information to activate campaigns:
• Destination phone number
• Service category
• Geographic targeting
• Business hours
• Call handling capacity (concurrency)
The Network may provide tracking phone numbers (local or toll-free) used to route calls to the Advertiser.
Calls may be recorded for quality assurance, compliance, and dispute resolution purposes, subject to applicable laws.
4. Call Qualification
The criteria for determining whether a call is considered a Qualified Call are defined by the Buyer and agreed upon during campaign setup.
Such criteria may include but are not limited to:
• Minimum call duration
• Target location
• Business hours
• Service relevance
The Network’s call tracking platform will be used as the official system of record for call tracking, reporting, and billing purposes.
5. Payment & Billing
To use the Network’s services, Advertisers must connect a valid credit or debit card before campaigns can begin.
By connecting a payment method, the Advertiser authorizes the Network to automatically charge the card for billable calls generated through the platform.
Billing Structure
Billing is processed in batches based on the number of qualified calls delivered.
The Advertiser’s payment method will be charged after every five (5) qualified calls generated and delivered through the Network.
As campaigns scale and based on account performance, the Network may adjust billing thresholds or call batch sizes.
6. Failed Payments
If a payment attempt fails or a card cannot be charged:
• Call routing may be paused immediately
• Campaigns may be suspended
• Outstanding balances must be paid before service resumes
The Network reserves the right to terminate accounts with repeated payment failures.
7. Campaign Modifications
Advertisers may request changes to campaigns including:
• Pausing campaigns
• Updating routing numbers
• Adjusting targeting settings
• Modifying hours of operation
Requests must be submitted with reasonable notice.
Calls generated prior to the modification taking effect may still be considered billable.
8. Call Disputes
If the Advertiser believes a billed call does not meet the agreed qualification criteria, the Advertiser may submit a dispute request.
Disputes must be submitted within Two (2) days from the date of the call.
After this period, all calls recorded by the Network’s tracking system will be considered valid and billable.
9. Compliance with Laws
Advertisers agree to comply with all applicable laws and regulations, including but not limited to telemarketing and consumer protection laws.
This may include compliance with regulations such as:
• Telephone Consumer Protection Act (TCPA)
• Telemarketing Sales Rule (TSR)
• Do-Not-Call (DNC) regulations
The Advertiser is solely responsible for ensuring compliance in their handling of calls and sales practices.
10. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information obtained during the use of the service, including but not limited to:
• Pricing structures
• Caller data
• Marketing strategies
• Technology and systems
Caller data may only be used for the purpose of responding to the inbound call and providing the requested service.
11. Fraud Prevention
The Network actively monitors traffic for fraudulent activity including:
• Spam calls
• Bot traffic
• Artificial traffic generation
• Abuse of the call system
Accounts suspected of fraud or abuse may be suspended or terminated immediately.
12. Termination
The Network reserves the right to suspend or terminate accounts if:
• Payments fail
• Terms are violated
• Fraudulent activity is suspected
Upon termination, any outstanding balances for delivered qualified calls remain payable.
13. Limitation of Liability
To the fullest extent permitted by law, the Network shall not be liable for any indirect, incidental, special, or consequential damages including loss of profits, revenue, or business opportunities.
The total liability of the Network shall not exceed the total amount paid by the Advertiser within the previous three (3) months.
14. Changes to Terms
The Network reserves the right to update these Terms at any time.
Continued use of the services constitutes acceptance of the updated Terms.
15. Contact Information
For questions regarding these Terms, please contact:
HomeCallConnect
Email: support@homecallconnect.online
Website: homecallconnect.online